Do I need a doctor’s referral to see a physiotherapist?
Normally if you wish to claim against your medical insurance, otherwise you do not need referral.
What if I need treatment as a result of an accident?
We are happy to invoice your insurance company but only with a letter of guarantee from your solicitor. Alternatively we can provide you with receipts which you can use to claim back against the costs. You will still need to provide us with credit or debit card details as outlined in the “Your Account” section above.
My Doctor has given me a referral for another physiotherapist but I want to come to your clinic?
You are totally entitled to choose your own therapist – simply bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.
How do I pay for my treatment session?
Insurance claims are billed directly to the insurer, provided all necessary claim numbers and information is provided to us. Private patients need to settle their accounts at the end of each treatment session. We normally do this using the details you have provided us with.
Will my medical insurance cover the cost of treatment?
Yes we are registered with some medical insurance companies, however always check with your insurer that you are covered to attend our clinic. Please tell the insurance company that you are being seen by Sports and Spinal Physio. In some instances you will need to give the clinicians name to the insurer. In some instances you will need to pay and claim back.
I have a query regarding my bill or an invoice I have received?
Please contact our administration manager Monday to Friday between 9-3pm on 01277 219553 or 07908 862426 or email firstname.lastname@example.org.
What do I need to bring to my first session?
It is advisable to bring along any scan results or letters that you have. A pair of shorts is advisable if the injury is to a body part that is under normal clothing and a strappy vest top if you are female and the condition is around your neck or shoulders. Trainers may be required to walk or run as part of your assessment. Your private insurance details or a means of paying for your consult if you are self funding– i.e. cash or credit card. It also speeds things up if you can bring along a completed patient registration form which you will sent via email.
What should I expect on my first session?
Prior to your session you are required to complete a registration form at your first visit. This will include personal details like your address and date of birth as well as information about your preferred method of payment or insurance membership details. We also require you to provide us with debit or credit card details this is used to cover short falls in insurance, excess payments and missed appointments. If we need to debit your account we will always speak to you first. For self funding patients we used the card details to take payment for your treatment, we will always send you a receipt.
All our initial consultations are for 45-60 minutes; this session includes history taking, examination, treatment and advice. At the end you will be provided with a treatment plan outlining your condition, treatment programme and estimated sessions or taken to recover. You are welcome to bring a friend or relative along to your session.
What will happen at subsequent sessions?
Follow up treatment sessions are for approximately 30 minutes. Treatments normally include a mixture of hands on manual therapy to loosen joints and muscles, prescriptive exercises to improve your movement, posture and function. We have on site gym facilities which we often use as part of your treatment and rehabilitation.
How many sessions will I need to get better?
In your initial assessment your therapist will give you a “treatment plan” which will outline your treatment program and how many sessions we estimate to get you back to full health. Your progress will be regularly checked throughout this period to ensure excellent progress is being made at all times.
Can I get orthotics from your clinic?
Yes we use Video Gait Analysis to assess foot function and can provide you with prefabricated orthotics – excellent for helping with lower limb related pain and injury.
For more information please see our video running analysis page.
Are you regulated or affiliated to any professional bodies?
All of our Physiotherapists are regulated by the Health Professions Council https://www.hcpc-uk.org/
Our Physiotherapists are also members of the Chartered Society of Physiotherapy http://www.csp.org.uk/ and Physio First http://www.physiofirst.org.uk/
Our Sports Therapists are regulated by either the Society of Sports Therapists or BASRaT but not by HCPC.